Our Privacy Policy & Terms of Use

At Cornerstone Homes, we take your privacy and trust seriously. This page explains how we handle information you share with us, and the terms you agree to when using our website.

Last updated: 28 September 2025

Privacy Policy

Information we collect

When you use our website or submit a report, we may collect:

  • Property details: address, description and photos of empty homes.

  • Optional personal details: your email, if you’d like us to contact you.

  • Technical data: such as IP address and browser type (for site analytics).

How we use information

We use your data to:

  • Log and prioritise reports of empty homes.

  • Build and maintain our secure internal register.

  • Verify properties and explore options for bringing them back into use.

  • Contact you if you’ve requested updates.

  • Analyse patterns and trends in empty homes to support our mission.

Sharing information

  • Reporter details: We will never sell or share your personal contact details (such as your name or email) with advertisers, marketers or data brokers.

  • Property data: Information about properties that are reported to us, such as addresses, photos and conditions, may be shared with trusted partners (such as councils, housing associations or developers) where this supports our mission to bring empty homes back into use.

  • Legal requirements: We may share information if required to do so by law or regulatory authorities.

Legal basis for processing

We rely on the following lawful bases under UK GDPR:

  • Legitimate interest: to investigate reports and support housing outcomes.

  • Consent: if you ask us to contact you with updates.

  • Legal obligation: if disclosure is required by law.

Data retention

  • Property reports are retained as part of our register for as long as relevant to our mission.

  • Personal details of reporters are retained only for as long as needed to contact you or until you request deletion.

  • We review retention periods regularly.

Your rights

You have the right to:

  • Request access to the data we hold about you.

  • Ask us to correct or delete your information.

  • Restrict or object to how we use your data.

  • Withdraw consent for us to contact you.

You can exercise these rights by contacting us at info@cornerstonehomes.org.uk.

Data security

We use appropriate technical and organisational measures to protect data, including encryption where appropriate and restricted access to our systems.

Contact us

If you have questions about this policy, please contact info@cornerstonehomes.org.uk.

Terms of Use

By using our website and submitting information, you agree to the following:

Submitting reports 

  • You confirm the information you provide is accurate to the best of your knowledge.

  • You agree not to submit false or malicious reports.

  • Do not provide personal details of property owners or occupants.

Our responsibilities 

  • We review reports internally before taking action.

  • We do not guarantee that every property reported will be bought, renovated, or restored.

  • Reports are used for research, verification, and potential action on empty homes.

Liability

  • We are not responsible for any loss or damage resulting from reliance on reports submitted through this site.

  • We may reject or remove reports we believe to be false, malicious, or irrelevant.

Updates

We may update this policy from time to time. The “last updated” date at the top of this page shows when changes were made. 

Contact us

If you have questions about our privacy policy or terms, contact us at info@cornerstonehomes.org.uk.